NEW DELHI: Air India Express has cancelled more than 70 international and domestic flights from Tuesday night till Wednesday morning after senior crew members went on a “mass sick leave“, the airlines’ spokesperson said in a statement.
“A section of our cabin crew has reported sick at the last minute, starting last night, resulting in flight delays and cancellations.While we are engaging with the crew to understand the reasons behind these occurrences, our teams are actively addressing this issue to minimise any inconvenience caused to our guests as a result.”, Air India Express spokesperson said on Wednesday.
The guests who have been affected by the cancellations would be refunded or receive a complimentary rescheduling, the spokesperson informed.
“Guests impacted by cancellations will be offered a full refund or complimentary rescheduling to another date. Guests flying with us today are requested to check if their flight is affected, before heading to the airport,” the spokesperson added.
The airlines apologised for the inconvenience saying, “We sincerely apologise to our guests for this unexpected disruption and emphasise that this situation does not reflect the standard of service we strive to provide.”
The civil aviation authorities are investigating the matter.
“A section of our cabin crew has reported sick at the last minute, starting last night, resulting in flight delays and cancellations.While we are engaging with the crew to understand the reasons behind these occurrences, our teams are actively addressing this issue to minimise any inconvenience caused to our guests as a result.”, Air India Express spokesperson said on Wednesday.
The guests who have been affected by the cancellations would be refunded or receive a complimentary rescheduling, the spokesperson informed.
“Guests impacted by cancellations will be offered a full refund or complimentary rescheduling to another date. Guests flying with us today are requested to check if their flight is affected, before heading to the airport,” the spokesperson added.
The airlines apologised for the inconvenience saying, “We sincerely apologise to our guests for this unexpected disruption and emphasise that this situation does not reflect the standard of service we strive to provide.”
The civil aviation authorities are investigating the matter.