The endless debate over remote, hybrid, or in-person workplace models misses a critical point: regardless of where people work, we’re in a new, digital era that transforms how people work. The best practices that sufficed in the past no longer cut it. And your IT team is feeling the burden big time.

IT workers face a constantly evolving onslaught of tasks related to dispersed users, endpoints, data, networks, and other assets. Even if your team works in-person full-time, they’re still logging on from home, often on personal devices. The number of employee requests for device issues has skyrocketed. There’s too much to do — and given the global shortage of skilled IT workers — not nearly enough people to do it.

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